Product type: Responsive web app platform
About the project
The initial problem that led to the development of this app was the difficulty that refugees face when trying to access essential resources and services in their new country. Many refugees arrive in a new country with little to no knowledge of the local language or culture, making it challenging to navigate their new environment and access the support they need.
In addition, there is often a lack of centralized information on essential services, and refugees may not know where to turn for help. This can lead to a feeling of isolation and frustration, making it challenging for refugees to integrate into their new communities and rebuild their lives.
Research <> Concept
In addition, there is often a lack of centralized information on essential services, and refugees may not know where to turn for help. This can lead to a feeling of isolation and frustration, making it challenging for refugees to integrate into their new communities and rebuild their lives.
Responsibilities
Conducting market research, ideating concepts, creating an information architecture, wireframing, prototyping, conducting usability testing, and user interviews. Through these efforts, I was able to gain insights into the needs of refugees, prioritize features, and create a user-friendly and effective app that addresses their unique challenges. My work was essential in creating a tool that promotes social cohesion and empowers refugees to navigate their new environment with greater confidence and ease.
As the UX designer leading a team of UX/UI designers, my responsibilities included providing guidance and direction, mentoring and coaching team members, collaborating with stakeholders, managing the design process, and ensuring consistency across designs. I played a critical role in creating a user-friendly and effective design that met the needs of our target audience. Through my leadership, we were able to successfully deliver a high-quality design within the project’s timeline and budget.
Onboarding
Community members & privacy
Activities
Market Research: Conducted extensive market research by reviewing existing apps and websites, reading academic research papers, and conducting interviews with refugees and other stakeholders in the refugee community.
Concept Ideation: Generated ideas for the app’s features and functionality based on research findings. Created several concepts and prototypes to test with potential users, seeking feedback on what worked and what didn’t. Collaborated with stakeholders to ensure that the app aligned with the goals of the organization.
Information Architecture: Created an information architecture that outlined the app’s structure and content.
Wireframing: Created wireframes to illustrate how the app’s features and functionality would be laid out.
Prototyping: Developed several prototypes of the app to test with potential users.
User Research: Conducted user interviews throughout the design process to gain insights into how refugees would use the app and what they needed from it. These interviews helped prioritize the features and functionality of the app and ensure that it would be user-friendly and effective.
Usability Testing: Conducted usability testing with potential users to refine the app’s design and functionality, ensuring it met the needs of refugees.
Design handoff: communicating design to the engineering team, writing specifications, and redlining individual screens.
News & knowledge
Search
Navigation
Solution
After extensive research, ideation, wireframing, prototyping, and user testing, I developed a user-friendly app that facilitates refugees in navigating their new surroundings. The app includes essential features such as a service locator, housing, healthcare, education, and employment opportunities, as well as community building, connected news and articles, and emergency assistance for cross-information. Its design and functionality are based on user research, with a focus on promoting social cohesion and connecting refugees with local volunteers who can provide assistance and guide them toward appropriate service providers. In summary, the app empowers refugees to navigate their new environment confidently and easily, making a positive impact on their lives.
Tools
FIGMA design & prototype, FIGMA FigJam for flows, ChatGPT for initial (text) content